Shipping policy

Shipping Policy

Processing Times

Each Eliza Maris piece is thoughtfully prepared and packaged by hand. Please allow 3–5 business days for your order to be processed before shipment. Business days do not include weekends or holidays.

During launches, holidays, or periods of high order volume, processing may take slightly longer. Any significant delays will be communicated by email.

 

Shipping Rates and Delivery

We offer $8 flat-rate shipping within the United States. All orders are shipped through USPS and include tracking.

Once your order ships, you will receive an email containing your tracking information. USPS delivery estimates begin after the order has been processed and are not guaranteed.

Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we cannot change or redirect its destination.

Orders returned to Eliza Maris because of an incorrect or incomplete address may be reshipped at the customer’s expense.

Delayed or Lost Packages

Occasionally, USPS may experience delays that are outside our control. If your tracking has not updated for several business days or you believe your package may be lost, please contact us. We will gladly help you investigate the shipment and determine the appropriate next step.

Packages Marked Delivered

If your tracking shows that your order was delivered but you cannot locate it, please check with household members and neighbors and contact your local USPS office. Eliza Maris is not responsible for packages lost or stolen after they have been confirmed as delivered, but we will do our best to help you locate the shipment.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with photographs of the item and packaging. We will work with you to make it right.