Refund policy

Return Policy

We hope your Eliza Maris piece brings you joy. If it isn’t quite right, you may request a return within 14 days of delivery.

To be eligible for a return, your piece must be unworn, unused, and in its original condition and packaging. Please contact us through our website before sending your item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Eliza Maris cannot be responsible for returns lost in transit.

Once your return has been received and inspected, we will notify you of its approval. Approved refunds will be issued to the original form of payment. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping charges are nonrefundable unless the item arrived damaged, defective, or incorrect.

 

Exchanges

We do not offer exchanges. If you would like a different piece or size, you may return your eligible item and place a new order, subject to availability.


Damaged, Defective, or Incorrect Items

Every piece is carefully inspected before it is sent. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and photographs of the item and packaging.

If the issue is our responsibility, we will make it right through a repair, replacement, or refund and will cover any necessary shipping costs.

If you experience a possible workmanship issue after the initial 7-day period, please reach out. We will evaluate the piece individually and do our best to find an appropriate solution.


Natural Variations

Because our pieces are handcrafted using natural gemstones, freshwater pearls, wood, and glass, slight variations in color, shape, texture, and pattern are expected. These natural characteristics make each piece unique and are not considered defects.


Nonreturnable Items

The following items cannot be returned:

  • Custom or personalized pieces
  • Gift cards
  • Items marked final sale
  • Items showing signs of wear, damage, alteration, or improper care

 

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has entered production or has shipped, it cannot be canceled.